Real Testimonials From Some of Our Happy Customers

Customer Service is our hidden super power. Here's what our customers are saying about us around the web.


Craig C gave HB Auto & AC a 5 star review

Les H gave HB Auto & AC a 5 star review

Nick C gave HB Auto & AC a 5 star review

Elizabeth S gave HB Auto & AC a 5 star review

Jake M gave HB Auto & AC a 5 star review

Marvin and Debbie J gave HB Auto & AC a 5 star review

Greg N gave HB Auto & AC a 5 star review

Ryan M gave HB Auto & AC a 5 star review

Bob B gave HB Auto & AC a 5 star review

Sydney M gave HB Auto & AC a 5 star review

Robert F gave HB Auto & AC a 5 star review

Check out the reviews of our company (previously as STRICTLY AUTOMOTIVE and BOLSA RADIATOR) online:

Yahoo.com Local as Strictly Automotive
YellowPages.com as Bolsa Radiator
Google Places.com
Mojopages.com as Strictly Automotive
Insiderpages.com as Bolsa Radiator
Blogieness.com as HB Auto & AC

HB Auto & AC

7332 Autopark Drive
Huntington Beach, CA, 92648

Email [email protected]

 
5

Came into the shop stressed out when my car was overheating and was immediately greeted by the manager Lisa. She reassured me that i was in good hands and told me not to worry. Man oh man was she right . Within 10 minutes i was driving away in a complimentary loaner car 🚗 drinking a cold water bottle and wondering what time tomorrow id be hearing the results of diagnostic tests. About an hr later I received a text from the shop with a link that showed my cars inspection. As i was reviewing i got a call from lisa explaining to me what had happened with the car. She let ne know it was a cracked coolant reservoir and would have it done by the following morning. The price was more than fair considering how convenient she made the experience. Car repair is never fun but if you gotta do it make sure you call Lisa and her team at hb auto. You won’t regret it.

Thank you, John! It's great to hear about an experience like this. Thank you for the five stars, and please come see us the next time you need anything!

- H B Auto & AC
5

This is the 3rd time I have taken my car to HB Auto & AC to have work done on my A/C system. I've been very pleased with all the work they have done. The management is polite and cares about their customers. Most recently I dealt with Lisa, who manages the business, and I have to say, I am impressed with her attention to detail, making sure that I was satisfied customer. Very professional, yet personable. I would highly recommend this business to anyone looking for an honest & fair auto repair & service facility.

David, we're so pleased to have you as our customer! Thank you for this wonderful review!

- H B Auto & AC
5

After going to Berge Mazda and getting quoted $900 for my 2016 Miata AC repair, I knew it was time to start looking elsewhere. I came across HB Auto and AC online, and decided to give them a shot. I delivered my car and went out of town for the weekend where they worked on it from Thursday-Monday. That Friday afternoon after the inspection they found a severe leak in one of the two ac valves. (Berge Mazda said both were leaking.) They also recommended to replace my rear breaks pads as they were well past the recommended safety standard limit. All in all I came back to pickup my car Monday morning and walked out the door with my AC blowing cold air, new brake pads, tires rotated, and a new filter for $880! I thank you HB Auto for being professional in both your work and your pricing. I will definitely return when I need more repairs done.

Seth, thank you so much for this review, the five stars, and the back story. We look forward to being your repair shop from now on!

- H B Auto & AC
5

I had my battery replaced here, the service was fast and efficient. Lisa helped me from start to finish, she was great! She had an answer for every question I asked and helped me find the best deal. Her knowledge and customer service skills were outstanding, she made me feel like my car was in good, trustworthy hands, and she gave me a complimentary car wash too! Thanks Lisa and team, I won’t take my car anywhere else! You’ve earned my business!!!!

Thanks for the five stars, and have a super week! :-)

- H B Auto & AC
5

Chris, Bobby and Lisa are wonderful people. My wheels were making noises and they replaced my wheel bearings in a timely manner. Great service.

Thank you so much! You've made our whole week and we appreciate your support. :-)

- H B Auto & AC
5

Excellent service from initial contact to the end!

Thanks for the great feedback, Bryan. Much appreciated and we look forward to seeing you again. :-)

- H B Auto & AC
1

5

HB Auto and AC is a great place for your auto needs. The staff is very courteous and are consummate professionals. You will not be disappointed with the service and treatment you receive.

1

Initially I had a great phone call with the new person at the front desk (Bobby), he told me multiple times he had worked at HB Auto & AC for two weeks. He was prompt, professional and focused on booking my appointment to come in. No problem, I get it, he comes from a sales background and he's doing his job. Then I brought my vehicle a 21' Sprinter Van. I had a hard time parking because there was no street parking even for a 17' vehicle when I blocked the driveway by about 6' I was approached by a woman as I was walking up to the shop. She (Lisa) assumed I was from the business across the street, instead I was a first time (hopefully) customer. I told her that instead of assuming it would be polite to ask if I was there for HB Auto & AC, especially with it being my first time. Again no big deal. Then I get a call at 11:09am (I dropped my vehicle off at 9am), and Bobby leaves a voicemail saying they cannot work on my AC since my vehicle is a diesel. That's right, he wasted my time, the people who gave me a ride and it threw a huge wrench in my day trying to move meetings around to accommodate needing to pick the van up. Ooops, I forgot to mention it took Bobby about 15 minutes to print the service agreement, he couldn't figure it out so eventually I asked him to email it and I would e-sign it as I had a 10am conference call. He printed something out and said he would handwrite it. Upon picking the van up, I tried to come as soon as I could since I know it takes up a lot of space and I wanted to take it to a shop that could actually fix the issue. When I got into the vehicle the window was down, once one the main road (Gothard), I tried to roll my window up but no luck. I drove back to the shop and explained the issue to Bobby. In short, after his use of four letter words, he said they wouldn't do anything to make it right and they would not do anything to help me with the window that now won't roll up. Keep in mind it was rolled up when I arrived and last time I drove the vehicle there were no issues. There was hardly an apology from Bobby who made a rookie mistake (it happens when one is new) of accepting a diesel vehicle when they don't work on diesels, after that mistake I would think the company would try and make any other issue right. Not only will I never go back there again but I do my best to let others know about my experience so they don't have the frustration of being worse off from when the vehicle was taken into the shop!

5

Awesome people! Everyone I talked to was kind and helpful. They were honest, fair, very thorough, and helped me come up with solutions to fix my problem. One of the best little service shops I've been to in Orange County!

Thank you so much, Heidi! We aim to please, and are so happy you're happy with our service. :-)

- H B Auto & AC
H B Auto & AC is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call H B Auto & AC (714) 848-1224 if you have any issues in accessing any area of our website.