Huntington Beach Auto Repair

Excellent service from initial contact to the end!

HB Auto and AC is a great place for your auto needs. The staff is very courteous and are consummate professionals. You will not be disappointed with the service and treatment you receive.

Initially I had a great phone call with the new person at the front desk (Bobby), he told me multiple times he had worked at HB Auto & AC for two weeks. He was prompt, professional and focused on booking my appointment to come in. No problem, I get it, he comes from a sales background and he's doing his job. Then I brought my vehicle a 21' Sprinter Van. I had a hard time parking because there was no street parking even for a 17' vehicle when I blocked the driveway by about 6' I was approached by a woman as I was walking up to the shop. She (Lisa) assumed I was from the business across the street, instead I was a first time (hopefully) customer. I told her that instead of assuming it would be polite to ask if I was there for HB Auto & AC, especially with it being my first time. Again no big deal. Then I get a call at 11:09am (I dropped my vehicle off at 9am), and Bobby leaves a voicemail saying they cannot work on my AC since my vehicle is a diesel. That's right, he wasted my time, the people who gave me a ride and it threw a huge wrench in my day trying to move meetings around to accommodate needing to pick the van up. Ooops, I forgot to mention it took Bobby about 15 minutes to print the service agreement, he couldn't figure it out so eventually I asked him to email it and I would e-sign it as I had a 10am conference call. He printed something out and said he would handwrite it. Upon picking the van up, I tried to come as soon as I could since I know it takes up a lot of space and I wanted to take it to a shop that could actually fix the issue. When I got into the vehicle the window was down, once one the main road (Gothard), I tried to roll my window up but no luck. I drove back to the shop and explained the issue to Bobby. In short, after his use of four letter words, he said they wouldn't do anything to make it right and they would not do anything to help me with the window that now won't roll up. Keep in mind it was rolled up when I arrived and last time I drove the vehicle there were no issues. There was hardly an apology from Bobby who made a rookie mistake (it happens when one is new) of accepting a diesel vehicle when they don't work on diesels, after that mistake I would think the company would try and make any other issue right. Not only will I never go back there again but I do my best to let others know about my experience so they don't have the frustration of being worse off from when the vehicle was taken into the shop!

Awesome people! Everyone I talked to was kind and helpful. They were honest, fair, very thorough, and helped me come up with solutions to fix my problem. One of the best little service shops I've been to in Orange County!

Great group of people. They took care of all my auto needs.