Let me start by saying I love HB Auto & AC. Since I no longer have Ron at VW Specialties, it took me a long time to finally find a mechanic I felt safe with, and HB Auto & AC is it. I did not care that I was having my VW towed from Riverside to HB, they're worth it. The first visit 08/2025 they addressed multiple issues, that the VW dealership quoted me an insane amount to repair, and they did it all for less than the cost of one of the repairs at the dealership. And they did a beautiful job. She ran beautifully, and when I had to have my car towed in for what I thought was the same problem the previous visit, and I figured it was under warranty she still was running beautifully... However it wasn't the same problem. They had to break the news to me that my engine was shot. The head gasket blew and there was oil everywhere. There was coolant in the oil, oil in the coolant, it was a mess. They got me a very good deal on a new engine but I opted to get a new car. They didn't rush or pressure me to get the car towed from their lot, and I didn't wait. Even with their kindness, and understanding they still have a business to run and that would have been unfair to them and selfish on my end to leave her there longer than I already had, but it's nice to know if I didn't have an option right away, they would have worked with me. I can't say enough kind things about them. I'm staying in the VW family, and when the time comes, I will be coming back to HB Auto & AC. Thank you for giving me peace of mind. Sorry for the novel but I felt you deserved to know. ❤️😊
Thank you so much for taking the time to share such a thoughtful and heartfelt review. It means a great deal to all of us that you trusted HB Auto & AC enough to bring your VW to us from Riverside. We understand how difficult it can be when a vehicle you care about reaches the point where a major repair or replacement decision has to be made, and we’re grateful we could give you clear information and some peace of mind during that process. Thank you also for your kindness and consideration toward our team. When the time comes to care for your next VW, we would be honored to help you again. We sincerely appreciate your trust and your business.
- H B Auto & AC